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CELL-FIRST CLINICAL ANALYSIS SUPPORT

Contact & Support

Need help with Cell-First Clinical Analysis™? Whether you have a question about your account, billing, accessing the Demo, using a feature, or troubleshooting the application, support is available.

Submit a request anytime.

Cell-First support is for application, account, billing, and platform-use questions. It is not an emergency medical service and should not be used for urgent clinical situations.

Submit a Support Request
Application, account, billing, and platform-use questions. Reference a case only by its non-identifying Case ID.

The account holder's name — never a patient's.

Non-identifying Case ID only. Never a patient name.

Protect patient privacy. Please do not include patient names, dates of birth, medical record numbers, contact information, identifiable laboratory reports, or other protected health information in a support request, email, text message, or voicemail. Use the non-identifying Case ID when referencing a case.

Optional. PNG, JPG, WEBP or GIF up to 8 MB. Crop out any identifiable information first.

Before contacting support, you may find your answer here:

How Cell-First Works
Reasoning model, evidence tiers, and what the platform can and cannot tell you.
Open
FAQ
Common questions about the demo, data handling, and practitioner review.
Open
Plans & Pricing
Case credits, subscriptions, and what each plan includes.
Open
Clinical Blind Spots
Why missing information is surfaced rather than assumed.
Open